Technology leaders can help businesses prepare for major market changes through talent, project, and governance strategies. Customer experience, employee retention, and even revenue success will depend on how CIOs use the variety of AI tools at their disposal. As technology develops, AI will increasingly be used to create various essential components of work. This long-term trend is being supported by IT leaders. The fact is that each team and department performs routine, rule-based tasks on a daily basis, including processing transactions, balancing records, gathering and entering data, and many others. These administrative tasks are tedious and boring.